Case Manager - Winter Contingency Contract (Dec.1 - March 31)

Position Overview: The Contract Case Manager will provide essential support to shelter residents by connecting them with necessary services and resources. They will collaborate closely with Aspire staff and external service providers in Indianapolis, ensuring that residents are supported as they work towards housing stability. The Case Manager's role will be based at the shelter, located at 2406 N. Tibbs Ave, Indianapolis, IN 46222. This is a temporary contracted position with Aspire Indiana Health. 

Duration of Contract :

• Start Date: December 1, 2025
• End Date: March 31, 2026
• Work Schedule: 40 hours per week (with possibility for more hours with approval from Aspire)
• Working Hours: Between 7:00 AM and 8:00 PM

Responsibilities:

• Resident Support and Service Coordination:

• Link shelter residents to needed services, such as health care, social services, housing opportunities, and other community resources.
• Build and maintain strong relationships with service providers, shelter staff, and community organizations to ensure coordinated care.
• Assist residents with completing intake forms, understanding shelter expectations, and available resources.
• The Case Manager will work in person, one-on-one with each resident to develop personalized housing stability plans. These plans will focus on the family’s specific needs and goals, including steps toward finding stable housing and connecting to support services. This may involve setting goals, identifying resources, and planning necessary actions to help residents transition from the shelter to permanent housing.

• Case Management and Documentation:

• Accurately document case notes for each resident, detailing interactions and progress.
• Keep detailed shift logs and regularly report on client progress to ensure tracking and accountability.
• Ensure the completion of signed releases of information to facilitate coordination with other agencies.

• Housing First Model:

• Operate under the Housing First model to prioritize safe housing and support residents' efforts toward self-sufficiency.
• Advocate for residents throughout their housing search, connecting them with housing opportunities and other community services.
• Assist families in coordinating their move-out plan

• Crisis Intervention and Conflict Resolution:
• Provide timely crisis intervention when needed, using de-escalation techniques to manage tense or volatile situations within the shelter environment.

• Collaboration and Communication:

• Work closely with Aspire staff and external partners to ensure residents receive the support they need.
• Maintain regular communication with your supervisor, keeping them informed of resident progress, challenges, and issues that may arise.
• Use Aspire’s provided laptop and email for work-related tasks.

• General Shelter Tasks:

• Assist in distributing food and supplies to residents as needed.
• Perform spot cleaning and other light cleaning tasks to maintain a safe and clean shelter environment.
• Support the overall smooth operation of the shelter, ensuring residents’ needs are met and the environment remains conducive to their well-being.

Expectations:

• Confidentiality and Privacy:

• The Case Manager is expected to uphold the highest standards of privacy and confidentiality regarding shelter residents and their families. All sensitive information must be handled with care, in compliance with privacy regulations and organizational policies.

• Communication:

• All communication related to case management, resident issues, and shelter matters must be conducted exclusively through Aspire’s official email system. This ensures proper documentation and maintains the integrity of communication within the organization.The Case Manager must uphold the privacy and confidentiality of shelter residents and their families.

• Return of Property:

• At the conclusion of the contract or upon termination of the agreement, the Case Manager is required to return all Aspire property, including but not limited to laptops, documentation, and any other equipment provided for work-related purposes.

• Tracking of Hours:

• Track hours worked, and submit invoices twice monthly (on the 5th and 20th) to the onsite shelter manager.

Experience/Education:

• H.S. Diploma / GED Equivalent 
• At least (1) one year of related case management experience