Support Associate - Team HOPE

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. 

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

This individual is responsible for providing excellent customer service, both internally to Aspire employees and externally to Team HOPE (Health, Outreach, Prevention, Education) clients and other partners by providing a variety of administrative duties to support Aspire Indiana Health. 

• Responsible for monitoring all communication channels (i.e.: email, phone, referral forms), responding  and following up on referrals
• Respond promptly to client and staff requests via telephone, email, Electronic Health Record (EHR) messages
• Electronically file consumer charts, reports, billing and miscellaneous paperwork accurately
• Link participant with the appropriate Team HOPE programs and respond to all referrals within the acceptable time frame
• Perform administrative functions, such as ordering supplies, program errands, filing, copying, processing outgoing mail, and open/distributor incoming mail
• Provide administrative support to Team HOPE as needed

Education/Experience

• High School Diploma or equivalent required
• One (1) year of customer service experience required
• Knowledge and application of utilizing social service systems (school systems, child welfare, corrections, etc.) preferred

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:  

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program 

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. 

All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.   

Aspire Indiana Health is an Equal Opportunity Employer.