Patient Access Specialist - Rely

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. 

** Now Hiring Patient Access Specialists for Aspire's NEW Rely Center opening in Noblesville, IN Fall 2025! **

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

The Patient Access Specialist is dedicated to providing the first impression for our patients, providers, and customers contributing to a positive patient experience.  The Patient Access Specialist - Rely is responsible for coordinating the patient flow from check -in to check-out.  This position ensures that all information is complete and accurate to establish and maintain a patient record required for financial, clinical, and regulatory purposes. The Rely Center is "A Safe Place for Help" which includes a Psychiatric Urgent Care for all ages and an adult 23 hour stabilization unit.   The Rely Center team is for individuals who have a passion for and are comfortable working in fast-paced environments, assisting individuals in mental health and/or substance use crises, and collaborating with a multidisciplinary team. 

• Obtains complete and accurate patient information for documentation in electronic health record systems
• Obtain confirmation of insurance coverage for service through electronic verification systems and websites 
• Refer uninsured individuals for further review and application for financial programs and assistance
• Collects and scans/uploads the patient’s  insurance cards and any financial forms into EHR to ensure proper billing
• Maintain accurate Electronic Health Records; enter confidential patient  information into the system, including demographics, insurance information, charity assessments, etc.
• Collaborate with providers/prescribers and Practice Managers to optimize efficiency in scheduling
• Provide basic patient education for scheduling, check-in /out processes, and guidelines
• Interact with staff and clients in a positive, helpful and professional manner via phone, email, video, or in person to effectively handle difficult situations with appropriate tact, respect and resourcefulness

Education/Experience

• High School Diploma or Equivalent required
• Minimum one (1) year experience in healthcare required
• Must have intermediate computer skills with Google Suite
• Previous insurance billing experience highly preferred
• Electronic Health Record (EHR) experience preferred
• Knowledge of basic medical terminology preferred
• Ability to be flexible and work assigned shift for 24/7 coverage 
• Must be able to work evenings, nights, weekends, and holidays

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:  

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program 

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. 

All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.   

Aspire Indiana Health is an Equal Opportunity Employer.