WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
Support Associate - Progress House
Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
This position is responsible for providing excellent customer service, both internally to Progress House employees and externally to resident/clients, visitors, etc., and providing a variety of administrative duties to support Progress House. Duties include, but are not limited to:
- Preparing resident/client charts for opening and closing
- Responding promptly to resident/client and staff requests via telephone, email, Electronic Health Record (EHR) messages or in person
- Filing resident/client charts, reports, billing and miscellaneous paperwork accurately
- Scheduling clinical assessments after admission
- Medicaid management
- Conducting admission of newly admitted residents
- Assuring all necessary information is properly entered into the EHR
Education/Experience
- High School Diploma or Equivalent required
- One (1) year of related healthcare/medical administrative support experience highly preferred
- Previous insurance billing experience highly preferred
- Previous experience in a mental health/behavioral health setting and/or medical office setting preferred
- Experience with Electronic Health Records helpful
- Experience in Recovery Works and SORS, a plus
Other Requirements
- Deep personal commitment to the Mission, Vision and Values of Aspire Indiana Health
- Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
- Must be willing to occasionally cover evening hours
- Must be able to work independently as well as collaboratively within a team setting
- Must be able to demonstrate respect for patient/client confidentiality practices
- Must have strong customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person
- Must have good data entry skills
- Must be detail oriented, have excellent organizational skills and be flexible
- Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Benefits
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:
- Group Medical (PPO and HSA Plans)
- Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
- Health Savings Account
- Group Dental and Vision Plans
- Prescription coverage, including low copays on all covered medications through select pharmacy locations
- Employee Wellness Program
- Group Life, AD&D Insurance
- Long Term Disability
- Short Term Disability
- Paid-Time Off (PTO)
- Paid Holidays
- Paid Bereavement
- Retirement Plan with generous employer match - Up to 6% match
- Employee Referral Bonus Program
- Your Money Line Financial Wellness Program
*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees
Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.
Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer
